![]() ![]() ![]() But when he was unemployed for several months at the height of the pandemic, the apps were his only income. ![]() Vanderhoof drives for Uber and Uber Eats to supplement income from his primary job. Jones said she often is stuck working long hours now that customers are less generous, and she finds herself holding out for larger deliveries and bigger tips to make ends meet. Third-party delivery services afforded her the chance to work on her own schedule, but when asked whether she makes enough to pay her bills, Jones said, “It depends on the tips, but mostly no." "I couldn't work a full-time job with her appointments, and she needed extra help at home," she said. Frequent and irregularly scheduled doctor's appointments made a full-time job with traditional hours impossible. Jones said she started delivering for GrubHub, UberEats and DoorDash after her daughter was diagnosed with autism. Those are the drivers who said they struggle the most. A minority said they depend on third-party delivery services to pay their bills. Most of the drivers contacted for this story said they work part-time, supplementing income from other jobs. Klinzman said the company doesn’t release information on its pay rates, but stressed that GrubHub helps drivers calculate their pay rate through its website.Ĭolumn: If you want to help local restaurants, don't use delivery services like Grubhub or Uber Eats Paying the bills Order sizes, which also typically mean higher tips, also have increased following the coronavirus outbreak, he said. “So if a diner was tipping 20% before, they tipped more than 22% during the pandemic,” he said in an email. Across GrubHub and the GrubHub-owned Seamless, customers tipped an average of 15% more, company spokesman Grant Klinzman said. The apps said the total tips drivers received increased in 2020, according to their statistics. “They talk about the good old days when there weren't as many drivers, they were a lot busier and they would make more money.” ![]() “I'm on a couple of the Uber Facebook pages, and that's one of the complaints, that there’s a lot of rideshare drivers,” Vanderhoof said. More: Columbus restaurants win city measure limiting food-delivery fees Tips are crucialįood delivery drivers for third-party delivery apps are independent contractors who get paid per delivery, making their salaries dependent on the volume of deliveries - and tips - rather than hours worked. Drivers get “more offers, but no one wants to tip.” “It’s been better and worse,” said Alyssa Jones, 26, of Ashville. There's no set schedule.”ĭrivers said they are making just as much money as they did before the pandemic, despite a surge in business. You go out and drive when you want, stop when you want. “I feel that there was quite an upswing in people signing up for these services,” said Nate Vanderhoof, a 42-year-old Uber Eats driver who lives on the Far East Side. Services pay commission based on the cost of an order, but drivers said that many orders aren't worth taking without a gratuity.ĭoorDash added 1.9 million new drivers between mid-March and September of last year, a spokesperson said. More orders initially meant higher pay for many, but as more drivers joined the apps, competition increased and customers seemed less willing to sign for a tip, drivers said. Drivers for third-party delivery apps such as Uber Eats, DoorDash and GrubHub experienced a flood of orders at the onset of the coronavirus pandemic, as restaurants closed for in-person dining and patrons largely decided to enjoy their meals at home.Ĭarryout and delivery orders have surged, but the spike in demand for their services hasn’t resulted in a windfall, drivers said. ![]()
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